Shipping policy
Shipping & Delivery Policy
1. Shipping Destinations & Delivery
numbuzin official currently only ships within the contiguous United States. We are working hard to expand our reach and hope to offer international shipping in the near future. Please stay tuned for updates!
*We do not offer shipping to:
- Alaska and Hawaii
- U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands)
- Freely Associated States (Micronesia, Marshall Islands, Palau)
- Armed Forces addresses (APO/FPO/DPO)
2. Shipping Rates & Fees
Standard shipping within the US is FREE on all orders of $60 and more, excluding tax, and after discounts are applied.
Standard shipping is a flat rate of $7.95 for all orders under $60. Standard shipping fees will be displayed at checkout.
3. Shipping Carriers
To ensure reliable and efficient delivery, we use DHL eCommerce for all our domestic shipments within the contiguous United States.
Please note that for many residential addresses, DHL eCommerce may coordinate with the USPS for the final delivery to your doorstep.
You can track your order through the shipping confirmation email sent to the email address you provided during checkout.
By entering this number on the DHL eCommerce website, you can access real-time updates on your delivery status. We recommend checking the link provided in our email for the most direct and up-to-date information regarding your shipment.
4. Processing & Delivery Timelines
U.S. domestic orders are mostly shipped within 2-6 business days after the order has been placed excluding holidays and weekends. Delivery times may take a longer time to arrive depending on your location.
Once your order is on its way, you will receive a confirmation email with a tracking link and detailed delivery information.
5. Taxes, Duties, and Customs
The total at checkout is all you will pay. Since we ship domestically within the contiguous United States, there are no international customs duties or surprise fees upon delivery.
Any applicable sales tax is calculated and included in your final checkout total, so you can be assured that no additional charges will occur after your purchase is completed.
6. Tracking and Shipment Status
Once your order has shipped, a confirmation email containing a tracking number and a link will be sent to you.
It typically takes 1–2 business days for the carrier to register and update your shipment status in their system. We recommend allowing up to 48 hours for the tracking details to appear after you receive your shipping confirmation.
If your tracking number still isn’t updating or appears to be inactive after 48 hours, please reach out to us at cs_numbuzinus@benow.co.kr. We’re always here to help ensure your order reaches you safely!
If you need to change your shipping address, please contact us at cs_numbuzinus@benow.co.kr immediately with your order number. We will do our best to update it for you.
However, please note that once your order has been processed by our warehouse, we cannot modify the shipping address. Since we ship domestically from our U.S. fulfillment center to ensure fast delivery, the processing window is often very short.
Please ensure that all shipping information is accurate during checkout. numbuzin is not liable for failed deliveries due to incorrect or incomplete address information provided by the customer. Once the package leaves our warehouse, it is under the responsibility of the carrier, and any address-related issues should be coordinated directly with them.
If a package is returned to our warehouse because it was undeliverable or the address was incorrect, we will issue a refund for the products after inspection; however, the original shipping cost will be deducted from your total refund amount.
7. Missing or Lost Packages
numbuzin is not responsible for packages marked as "Delivered" but not received. If your tracking status shows "Delivered" but the package is not in your hands, please wait at least 24 hours, as carriers sometimes update the status prematurely.
If you still cannot locate it after 24 hours, please contact your local USPS office directly. In many instances, the carrier may be holding the package at their facility for pickup, or they may have more precise information on the exact location where the item was left.
Because the final delivery is managed entirely by the carrier, we are unable to offer refunds or replacements once delivery is confirmed. Reaching out to your local post office is the fastest and most effective way to recover your package or receive detailed information about its delivery.